I am a mediator, educator, and award-winning author with several years of experience helping people navigate conflict with clarity, respect, and confidence. My background blends behavioural science, dispute resolution, teaching, course development, and communication — all of which shape how I support individuals and organizations in having the conversations that matter.

Early in my career, I led the Alternate Dispute Resolution program for the RCMP “K” Division in Alberta and "G" Division (Northwest Territories). In this role, I mediated workplace conflicts, investigated sensitive allegations, coached and trained more than thirty mediators, and helped shape national policies for interest-based conflict resolution. I also developed and delivered ADR/communication training across Canada. This work required high-level facilitation skills, exceptional discretion, a high-level security clearance, and a deep appreciation for human complexity.

Alongside my mediation work, I have served as a coach for a master’s level negotiation and communication course at the University of Alberta’s Faculty of Business, coached students and professionals in conflict-management program, and served as a mediator in Alberta’s Small Claims Court pilot project as well as in a Parent-Teen Mediation Program.

In 2013, I transitioned to full-time writing. Since then, I’ve authored more than thirty-five published novels, written for major international publishers including HarperCollins and Hachette UK, and built a global readership. Storytelling has strengthened my ability to listen deeply, understand diverse perspectives, and guide people toward solutions that honour both their needs and their humanity.

Today, I bring together my mediation expertise, teaching background, communication skills, and professional writing experience to help individuals and teams approach conflict effectively, yielding creative, satisfactory results. Whether I’m facilitating a difficult conversation, coaching someone through a challenging situation, or helping a workplace improve its culture, my goal is always the same:

To create space for understanding and resolution — with respect at the center.

My Approach

I believe that people communicate best when they feel safe, respected, and heard. My work is grounded in:

• Empathy and emotional intelligence

• Respect for each person’s experience

• Non-judgment and neutrality

• Evidence-based communication tools

• Practical, step-by-step structure

• Confidentiality and professionalism

• Cultural awareness and sensitivity

Whether I’m supporting a difficult conversation, coaching someone through conflict, or facilitating a workshop, my goal is always the same:

To create space for understanding, connection, and resolution.

Credentials

• Qualified Mediator Designation (Q.Med) through ADRIC (ADR Institute of Canada) 

• Received Chartered Mediator (C.Med) Designation

• Certificate of Conflict Management from the Alberta Arbitrations and Mediation Society (now called the ADR Institute of Alberta)

• Former Alternative Dispute Resolution Coordinator, RCMP “K” Division

• Coach, University of Alberta Faculty of Business

• Parent-Teen/Civil Court Small Claims/Workplace Mediator

• Bachelor of Science, University of Alberta (major in Biological Science/minor in Psychology)

• Professional writer and educator

• Extensive experience developing and successfully delivering courses and workshops